Waiting for someone from HMRC to answer the phone 0
Waiting for someone from HMRC to answer the phone. The music on hold was ok to start with but now it’s getting irritating. I’m six minutes into the call. No idea how long i’m going to have to wait. Would be quite handy if a message occasionally came up saying where I was in the queue and how long I was likely to have to wait. I’d be able to go off and make a cup of tea, or dig over the vegetable plot or something.
I’m not even sure whether I’m calling the right department. I was put through after being asked to state what I was calling about and the machine at the other end decided for me. There was reference to VAT but this has nothing to do with VAT. The problem is that despite the wait it is a lot easier to talk to someone who knows what they are talking about instead of trying to understand any online “help”.
As it happens whilst waiting (currently 14 mins+) I’ve looked at the online help stuff. It doesn’t help. Doesn’t answer the right questions. Same music on hold urgh.
What could I have done in 15 minutes. Certainly boiled the kettle and made that cuppa. If I was a tax advisor ringing HMRC on someone’s behalf that would have cost that someone over sixty quid plus VAT.
Easter holidays are upon us. I suppose half the HMRC staff are on leave with the other half going next week. Don’t blame em. 17 mins. Doesn’t help me though. I’m just hoping that they will be able to answer my question when they finally answer the phone. Don’t want to get xferred to another department to have to go through the whole thing again.
18 mins in someone answered. “commercial department” – not relevant
Transferred to different dept. Answered straight away fair play. However wrong department again.
21 mins – being passed to someone else – a “technical expert”
The person xferring me is breathing heavily – obvs has the phone under his chin
23 mins – still waiting to be xferred
26 minutes get cut off